MSPNetworks Blog

Other than the innovative jump from tape, data backup hasn’t seen too many great leaps forward, so to speak. Sure, businesses don’t have to worry about resource-intensive manual backups anymore, but the standard approach is so rock-solid that innovation isn’t necessarily needed at this point. Today, we are exploring the backup and disaster recovery process and how modern-day solutions have made an effective tool even better.

Nostalgia is a powerful force. It can drive us to look to the past for things we once loved, such as the music we listened to over the years. However, what if the music you loved was lost forever?

This could be the case for many, as older hard drives that archive this music have been discovered to have failed. Let’s examine the situation to see what lessons any small-to-medium-sized business can learn.

In the wake of Hurricane Beryl, businesses have another reason to reflect on data backup, disaster recovery, and business continuity. Since the hurricane made landfall in Texas, despite being downgraded to a tropical storm, it still caused over $5 million in damage to islands across middle America.

Data backup is essential for any business, yet many employees might not fully understand how it works or what gets backed up. Today, let's clarify the basics of data backup and its importance.

Business can get messy, particularly when variables outside your control are involved, which could spell doom for your organization. We’re talking, of course, about instances where your organization might be under a particularly large threat—instances where your data is at risk, which could jeopardize your future. Thankfully, there are options to mitigate this risk.

We often discuss data backup and disaster recovery on our blog, and you may even be familiar with some of the terms and practices we throw around. Today, we want to take a closer look at the 3-2-1 rule and how it impacts your business’ ability to recover in the face of a disaster. Let’s dive in and see how the 3-2-1 rule can make or break your company’s data infrastructure.

What is the 3-2-1 Rule?

When we discuss the 3-2-1 rule, this is what we mean:

• Three copies of your data: You should have three updated copies of your data, including the original.
• Two types of media: You’ll want to use two different storage mediums, at the very minimum. For example, you could keep one in the cloud in addition to the original stored on your network.
• One copy off-site: Whether it’s in an off-site data center or stored in the cloud, you should keep one copy isolated from potential attacks against your network.

Of course, this isn’t an end-all-be-all for data backup and disaster recovery; it’s merely a baseline that you can augment in whatever way you need. For example, you might choose different storage sites for various parts of your data infrastructure, or other unique requirements in addition to the baseline established above.

Why Does the 3-2-1 Rule Work?

The 3-2-1 rule is important for businesses no matter the size or industry, and it’s an important part of ensuring redundancy for your organization. For example, if something happens to your on-premise hardware, you will rely on your cloud-based data backups to recover. This is particularly important in today’s ransomware-filled business environment. And don’t forget to test your data backups periodically, too; the last thing you want is to find out your backups are corrupted when you need them most.

MSPNetworks can help your business with our comprehensive backup and disaster recovery solution. Our BDR tools can help you ensure that your company follows the 3-2-1 rule while ensuring redundancy. To learn more, reach out to us at (516) 403-9001.

When you suffer a data breach, you might wonder how you can possibly come back from such an event, especially if it leads to a network compromise. Can your business rebound effectively, and if so, what do you need to do to make sure that it doesn’t happen again? It all starts with understanding how much data you need to function, as well as how much downtime you can afford to suffer from.

With all this in mind, you need to have a business continuity plan to prepare for the worst. Your business cannot afford to not be prepared for downtime-causing incidents. You can have the strongest security system in existence and still suffer from a data breach; therefore, you need to have contingencies in place that can help you navigate these unfortunate and unlikely scenarios in an effective way.

You should be backing up your data for multiple reasons beyond cybersecurity. You also must prepare for damages to your physical infrastructure that could affect your data, like natural disasters and user error. Let’s go over what business continuity and disaster recovery mean for modern businesses.

Business Continuity and Disaster Recovery Are Two Different Things

Business continuity and disaster recovery are often mistaken to be the same thing, but the fact is that disaster recovery is part of the greater business continuity effort. Business continuity includes far more than just data recovery; it also includes administrative aspects of running your business, including other events that could derail operations. Disaster recovery, in essence, is one part of an effective business continuity plan.

Disaster recovery starts with data backup, and if you think your business can run without it, you’ve never tried to run it without data or applications. Some businesses can suffer from downtime for longer than others without serious ramifications—this much is true—but enough downtime can cripple any business. This is why it’s important to know what standards you are working toward regarding disaster recovery.

What You Must Consider

Proper backup protocols include far more than storing copies of your company files in a safe location. It also means making sure they are accessible when you need them most. Not all disasters are going to hit you hard enough to knock you out of commission permanently, but you should treat each of them as seriously as they could. Even something as simple as a malware attack or a user error could make more work than necessary for your company if you’re not prepared to deal with it.

We want you to take this major point away from this blog. You should store multiple copies of your data in various locations, both on-site and in a secure, off-site data center (or the cloud). With these contingencies in place, you should be prepared for any situation that could derail your operations, whether it’s hardware failure or a hacking attack. A BDR solution from MSPNetworks can prepare you to restore your data as quickly as possible following a disaster through a temporary server which can keep operations moving while IT repairs or orders a replacement server. On top of that, our BDR solution is much faster at restoring a backup onto a new server compared to traditional backup methods, saving you a ton of time and labor.

To learn more about how a BDR system can be just the right proactive solution for your business, contact us today at (516) 403-9001.

A disaster recovery plan is a strategy that allows a business to return to normal after a disruption of some type. Some data disasters are brought on by outside attacks, some are the result of a natural disaster or environmental issue, and some are simply a return to normal after an internal problem interferes with business operations. Today, we’ll take a look at a few things you need to know about disaster recovery to help you mitigate the negative effects of a data disaster. 

In IT, disaster recovery is focused on the safeguarding of data and information systems, but for the business it is a wholesale strategy that protects a business’ ability to function after it has dealt with an often avoidable issue. With companies now dealing with much more data than ever before, as well as customers who don’t respond positively to data breaches or downtime, having a comprehensive disaster recovery platform in place is essential to getting through tough situations that may affect your business. Let’s take a look at three things you need to know to properly manage your disaster recovery plan.

Planning is Imperative

The first misconception that most people have about disaster recovery is that it is a massively complex strategy that has a lot of moving parts that need to be handled before you can go on business-as-usual. This isn’t the case. For most smaller businesses, it could simply be a strategy highlighted by a comprehensive data backup and recovery plan. As organizations get larger, however, more detail will be necessary about how to recover systems, applications, and working conditions. 

Regardless of what type of organization you run, you need to understand that if you are enacting your disaster recovery plan, there are some serious issues that are affecting your business and you need to confront them head-on. Planning out scenarios can help your team be ready to do what needs to be done to get your business back up and running fast after a disaster. You will need to know how your backup system works, who is in charge of the different parts of your DR platform, and set a responsible recovery point objective (RPO) and recovery time objective (RTO) to pinpoint how far back your recovery needs to go to get stable applications and data back and how much time you have to get that done. 

Test Your DR

One of the biggest problems organizations have with their disaster recovery platform is that they haven’t tested it. In fact, nearly a quarter of businesses have never tested their disaster recovery plan. Failure to test opens up a litany of issues, including the DR platform falling on its face and leaving your organization clutching at straws. You don’t have to test the platform monthly, or even quarterly, but ensuring that your DR platform is tested at least once a year can help you avoid a lot of would-be headaches. 

Since testing your DR strategy can disrupt your business and cut into productivity, some business leaders won’t want you to do it. It’s this reason that IT administrators have to push back and ensure that the system is tested at least once annually. Any time you test any system, you will inevitably find problems with it. It stands to reason that your DR strategy will have some issues, but every test provides an opportunity to fix problems. As a result, updating the DR plan with lessons you’ve learned during testing will be invaluable if the real thing needs to be enacted.

The Human Element

You may think of your disaster recovery strategy as an IT issue, but your entire DR platform is handled by humans. A comprehensive DR strategy has to include contingencies for employees. For instance, if your business’ location is compromised for whatever reason, do you have the ability to get them access to company data they need to do their jobs? 

Take the COVID-19 pandemic for instance. Not many businesses had “global pandemic” on a list of their DR contingencies and it cost many organizations greatly. With governments handing down shelter-in-place mandates in the early part of the pandemic, many businesses had to invest a lot of capital, often capital they didn’t have, to ensure that their businesses could continue. Regardless of what you do with your technology, businesses are mostly human endeavors and ensuring that your policies cover eventualities like work-from-home strategies can make all the difference between being profitable and closing up shop.

Don’t get caught in-between. If you would like to have a conversation about business continuity or disaster recovery with our IT experts at MSPNetworks, reach out to us today at (516) 403-9001. 

I hope I don’t have to tell you how important your business’ data is to its continued survival, just as I hope I don’t need to explain why this makes this data a priority to protect, regardless of your business’ size. What I do want to explain is the concept of the 3-2-1 Rule and how it pertains to your data backup, and why we would recommend that one for your business’ purposes.

What Makes a Data Backup Such an Important Asset?

In a word: insurance.

Data is, as we’ve well established, a crucial component to your business’ continued operations and survival. Tons of it is generated, collected, stored, and updated each day to support our daily lives. If a business were to lose the data that it had accumulated, it would suddenly find itself in a very bad spot.

This is what makes the idea of a data backup such a good one—in many cases, it is this backup that keeps a business from going under. Of course, this requires that the data backup be properly maintained as well.

To put themselves in the position that offers the most success, we generally recommend that businesses prepare their data backups in accordance with the 3-2-1 Rule.

What is the 3-2-1 Rule of Data Backup?

Simple: keep at least three copies of your data, in two mediums or formats, at least one copy of which kept off site and separate from the others.

Why multiple copies? Multiple copies ensure that—should one of your backups become corrupted or infected or otherwise infiltrated, you have a spare or two to fall back on. While we say three, three should really be considered the bare minimum.

Why multiple formats or mediums? Well, consider what would happen if you made yourself two lunches in case it rained, but packed both into a paper bag. With both in a paper bag, the backup lunch would end up equally soggy as the original lunch. Keeping your backup in a different format or storage medium helps prevent it from being impacted by the same thing that damages the original.

Why the offsite version? Keeping a backup offsite helps to ensure that—even if a disaster were to completely annihilate your business’ physical location—the data you rely on would still be accessible to you by virtue of the data backup. This gives us something else that is important to consider: the concept of an “air gap” in terms of data security.

What is an “Air Gap?”

Let’s go back to our “backup lunch” example, for a moment. While having an extra lunch was a good idea—our example made it clear why—keeping it so close to the original removed its benefits. However, if we were to take the same concept of having a backup lunch and add in an air gap (keeping an extra lunch in the break room at work, or stashing a few bucks to order something out, perhaps), we removed the threat of a single disaster preventing us from eating.

In terms of the data on your network, an air gap is just that—physical distance and separation helping to isolate resources and protect them from many threats.

MSPNetworks is here to help businesses like yours manage all the complexities of their technology so that you have more room to succeed. Give us a call at (516) 403-9001 today to find out more.

Having a comprehensive data backup and recovery strategy in place can absolutely save your business. This means it’s extremely important. Unfortunately, too many businesses don’t consider their backup and recovery systems until it is too late. Let’s unwrap what makes a successful backup and recovery platform work, and how to get one for your business.

Many business professionals use data backup and disaster recovery as if they are interchangeable, but this is simply not the case. Data backup is the act of making copies of your data while disaster recovery is a process that includes the act of actually restoring the data using the data backup. Obviously, the two systems are related (as one can’t happen without the other), and today we’ll take a look at why they are both integral to the continuity of a business.

Data Backup

When you first implement your backup solution, you should be focused on which data (and how much of it) you want to back up. It’s important to remember that not all data is as important as other data and therefore it is critical that you think about what data will be necessary to keep your organization functional if and when you experience operational troubles. As a rule, you should try to back up as much as you can without it affecting your ability to restore later on. The ideal data backup process will happen automatically without any resource dedicated to running it, as user error has sunk more than a few businesses in need of a data backup.

Disaster Recovery

On a related note, disaster recovery deals with the process of restoring your data following a disaster. The main way of measuring effectiveness of disaster recovery is speed. How fast can you get back into a comparable situation where you’re not operating at a loss? You should also consider where you’re trying to restore from. Best practices dictate that you have at least three copies of your data with one stored in the cloud, and two stored on-site for ease of access. Furthermore, you need to consider running automated tests to ensure the disaster recovery process will work the way you want it to when you need it most.

Does your business need a hand with implementing data backup and disaster recovery? Our all-in-one Backup and Disaster Recovery (BDR) solution can provide you with a powerful preventative solution to ensure your organization doesn’t fall to unexpected disasters. To learn more, give our IT experts a call today at (516) 403-9001.

Unfortunately, the more people lean on technology, the more data breaches there are. The correlation makes sense, but with so much innovation in data security and data systems, it’s a shame more can’t be done to keep businesses and individuals from losing data to opportunists and scammers. That’s why knowing how to circumvent these forces is essential to keep your data safe. Let’s take a look at how the people that are best at it keep their data secure. 

Best Practices Keep It Simple

To avoid negative data situations like this you will want to ensure that your best practices are being followed. In this particular case, they aren’t very complex. They include:

• Keeping data (particularly sensitive data) organized in secure locations
• Keeping data on a need-to-know basis via access controls

That’s the list. It’s not a lot to consider on the surface, but let’s unpack them a bit. By keeping data in a secure location, it makes it easier for the professionals that manage your data and infrastructure to respond to a breach; and, by controlling who can access what, they can easily identify where the problem comes from and work to remedy it. 

Detecting When You’ve Been Breached

Obviously, to remedy against data breaches, you actually have to know that you’ve been breached. Unfortunately, attackers are using more sophisticated methods than ever to hack into your network, making evasion a priority. This means that the speed in which you identify a data breach is taking place is one of the most important factors. 

Businesses today are using smart technology to consistently monitor and automate a response. A Netwrix 2020 Data Breach and Security report suggests that organizations using automation were better able to detect data breaches in minutes rather than hours or days. Comparatively, most of those without (56 percent) measured their detection time in days.

Respond Confidently

It can be quite off putting to consider that people are trying to break into your network. This is why you have all those procedures in place, after all. For those that haven’t gotten around to concocting a cyber threat response strategy for their team, it’s important that it is standardized and consistent; it makes it easier to follow should you have to deal with it. 

Your business will definitely have to train its staff on what to do if they are confronted with a cyber threat. Training your staff on phishing, password hygiene, and more will put your workforce in a position to help you sustain a record of security, not hinder it. On top of testing, you should consider evaluating each worker individually to better understand who needs more training and who is competent to effectively respond against these threats.

Staying On Your Toes

Having the tools to recover from a data breach is almost as important as thwarting one. Your business may be on solid footing today, but one scam, hack, or situation brought on by outside forces can floor your business. Not only do you need to have the infrastructure and the support team in place to deal with a potential data breach, you have to know that your business can recover from one. This is why you need a business continuity plan with a full data backup and recovery strategy in place. Additionally, the exploit you have dealt with could have come from a vulnerability on your network (not a human). You will need to ensure that your team’s access credentials are updated and all software patched to their most current versions.

This is not a situation you have to handle alone. Call the IT professionals at MSPNetworks today at (516) 403-9001 to learn about how we can help you protect your business against cyber threats, and provide you with the tools and support to handle any situation that comes your way.

Your data is vital for your organization’s continuity. Your data consists of everything from your company documents, accounting records, client contact information, prospects and leads, procedures, and everything else needed for you to keep operations running smoothly. That’s why all businesses need a solid backup solution that is monitored and tested regularly.

Why Should I Test My Backup?

As with anything, your backup solution isn’t infallible. A lot can go wrong when your backup is running, for example:

• Hardware/media failure
• Software failure
• Compatibility issues
• Network connectivity issues
• User error
• Task scheduling issues
• Files-in-use issues (especially for older backup solutions)

...and more!

Many backup solutions have a verification process to attempt to verify that a backup was taken properly and spit back any errors in the backup software if anything was found. Even the old, slow tape backup systems from a decade ago often had features like this. The problem is that sometimes with tape, the tape could be degraded to the point that it passes the verification test but ends up being partially or fully unreadable when it comes time to pull the data.

If you can’t tell, we don't prefer tape backup. It’s slow, arduous, and not very reliable, and the restoration process takes an incredibly long time compared to more modern methods.

Hard drive-based backup, including NAS (Network Attached Storage) and BDR (Backup and Disaster Recovery) solutions are much more reliable from a technical standpoint, but could still suffer issues if not configured properly or if they run into roadblocks like network connectivity issues.

Testing your backup could also reveal files, applications, or databases that aren’t getting backed up properly. It’s easy to configure your backup, and then install some new software later down the road and forget to make sure the data is getting backed up.

You want your data to be backed up and complete so in the event you need it, you can restore everything and be up and running quickly.

How to Test Your Backup

Essentially, you’ll want to deploy your backup in a virtual environment and run off of it. This simulates a catastrophic data loss event and lets you and your staff see if they can get by based on the data stored in the backup.

Not all backup solutions allow you to do this. Tape backups, for example, can’t be run or accessed off of the tape, so you would actually need to extract the archived data from the tape and redeploy it on a secondary or virtualized server. This could take several hours or even days to do, and by then the backup won’t be up-to-date.

Our BDR solution, however, allows us to virtualize your server and spin everything up. The process looks something like this:

1. Temporarily disable/disconnect your server from the network, simulating a hardware failure.
2. Spin up the backed up virtual copy of your server on the BDR.
3. Have the BDR take over all of the roles and responsibilities of your server.
4. Your network should be back up and running at this point, and all data should be fully accessible by your staff.

If it were a real hardware disaster, your BDR could serve as kind of a spare tire for your network, taking over for the server that had the issue. Things might be a little slower until the downed server is repaired or replaced, but at least operations can still run.

If you’ve been backing up your data (and you absolutely, definitely, positively, without-a-doubt NEED to), you should also be testing the consistency of your backup. Let’s take a look at your backup and run a test to see if everything is actually getting backed up so you aren’t surprised when you actually need it.

Give us a call at (516) 403-9001 to get started.

Microsoft has a well-developed reputation for creating software that enables users to achieve their work objectives, especially in the business setting. Here, we’re diving into a few capabilities of one such software title, OneDrive, to review some of the features that a user might want to take advantage of.

If you are unfamiliar with Microsoft OneDrive, you should know that it is a cloud storage platform that is known for its utility to a business of any size. The need for organization doesn’t discriminate between large and small operations.

In light of this, let’s begin by reviewing how OneDrive can make file organization even more convenient.

Files On-Demand

This capability allows your users to link their computers’ File Explorer to OneDrive. This gives them the ability to work with files stored in OneDrive without having to download them. This both saves room in the device’s onboard storage, and allows offline work if the right settings are enabled.

Outlook Integration

One of the biggest drawbacks to collaborating on Office documents by sharing them through email is that doing so creates a duplicate file to send over. Therefore, different copies will contain different edits, adding to overall confusion. OneDrive removes that confusion by sharing access to a document when shared through Microsoft Outlook, giving the recipient permission to edit the original file. As a result, true collaboration is actually achieved.

Known Folder Move

While we aren’t suggesting that this should replace a comprehensive data backup, OneDrive does feature a very simple backup-adjacent feature. Known Folder Move will synchronize certain folders to OneDrive automatically, giving users a second copy of their contents. You have the option to enable this when first setting up OneDrive, as well as any time afterwards.

Have you used OneDrive before? Did you know about these features? Share your thoughts in the comments, and be sure to reach out to us with any of your IT-related questions!

With data looked on as more of an asset than ever organizations are finding that their data backup and recovery system needs to be comprehensive. By knowing more about backup and recovery, you stand to be able to plan the solution to meet your company’s needs. Today, we will look at the different types of data backup and introduce you to four terms you need to understand.

The Types of Backup
There are various types of backup that anyone looking to come up with a backup strategy should know. They include:

• Full backup - A method of backup where all selected files are backed up in their entirety. Typically, the first backup taken for any backup solution. Since it is a comprehensive backup of all selected files, it will take more time than other types of backup. If a full backup is the method of backup your organization chooses, backups will typically be done after business hours as long wait times will likely cause downtime.
• Differential backup - A method of backup that just backs up the changes made to data. While this allows for significantly faster backups, it makes for slower restores.
• Incremental backup - A method of backup that is much like the differential backup. The main difference is that the incremental backup backs up data regardless if the previous backup was a full backup or an incremental backup.
• Mirror backup - A method of backup that is a real-time duplicate of the source being backed up. In essence, total redundancy. One problem with a mirror backup is that if material is deleted by mistake, it will be deleted on the mirror backup as well. For this reason, many professional IT technicians do not consider the mirror backup to be a viable backup solution at all.

Now that you understand the types of backup, here are some other backup-related terms that you should know:

• Business continuity - As the name suggests, it is a plan that is put together by a business that will allow them to continue effective operations if hit with any number of unfortunate situations. Normally focusing on a business’ critical business functions, business continuity should be a strategy that every business prioritizes.
• Disaster recovery - As with any other security process, disaster recovery is a dedicated plan to protect your business in case of some significant data-based disaster. Anything from cyberattacks, to sabotage, to mistakes can cause major problems for your business.
• Recovery Point Objective (RPO) - As a part of a dedicated disaster recovery system, RPO is a benchmark indicating which data must be recovered for your business to resume normal business operations.
• Recovery Time Objective (RTO) - Also as a part of a disaster recovery system, RTO is the time your business needs to have its data back before the business becomes untenable. The lower the number, the faster you will need a full restore.

At MSPNetworks, we offer a comprehensive backup and disaster recovery that can keep you in the game even after the most devastating data loss incident. For more information about disaster recovery, business continuity, and data backup call our professional technicians at (516) 403-9001.