MSPNetworks Blog

In business, experience is always useful. Nowhere is that more apparent than when managing your organization’s IT infrastructure. The problem is that acquiring the expertise to do just that can be quite confusing for most business owners. Today, we’ll talk about how technology management experience can produce better business from one end to the other. 

Value of Modern IT

For any-sized business, the use of technology can present huge steps forward in terms of productivity and efficiency. For the business that actively tries to find the right technology to aid its operations, it can be maddening and frustrating. This is because there is seemingly an endless amount of options available, all of which promise to help build a better business. The thing is, not all technology that works for one business, works for another. 

The technology consultants at MSPNetworks work daily with New York businesses to help them get the technology to drive their business initiatives forward. This isn’t just about getting computers set up, it’s about getting the tools into a business that can work to make productivity easier, automate menial tasks, and build an efficient workforce that doesn’t have to struggle to collaborate. 

The value of modern IT can be immeasurable if it is implemented and supported correctly. That’s why having experienced technicians that understand both the fundamentals of supporting business technology and how it works to improve a business’ operational effectiveness is important. 

Experience With Business Technology

As far as delivering the right technology, technicians with experience not only understand how a business can utilize certain solutions to solve operational problems, but they also understand the potential value it has to a business as a whole. The procurement of new technology can be difficult for people that don’t know exactly what is needed to accomplish organizational goals.

Since most businesses have to be diligent about choosing prudent technology investments, having experienced perspectives is a great benefit that can go beyond dollars and cents; it can create environments where workers can be the most productive and allow business leaders to build processes that can bring a level of consistency that isn’t found in businesses that don’t have expert perspective driving their IT investments. 

In business today there are a lot of considerations to be made about IT. Does your business use remote workers? Does it have systems that need more security or more transparency? Most important of all, can it build the dynamic IT infrastructure you need to forge ahead confidently? With MSPNetworks consultants working to help build your business’ technology, you can gain the peace of mind needed to know that you are getting the IT you need affordably. This makes for a more reliable technology environment. 

Experience with Support

Getting the right technology is only half the battle. If it isn’t supported, managed, and maintained correctly, you might as well flush money down the toilet. The key to a reliable IT infrastructure is expert support. This means experienced IT technicians that know what they are looking for/at and that are able to reliably keep your technology up and running efficiently and securely.

Today, there are more threats than ever, and that is before you consider that technology breaks. To ensure that your business doesn’t grind to a halt with technology problems, having experienced IT experts actively working on keeping your IT running effectively is more important than ever. Of course, you can hire IT staff to accomplish this, but if your business can’t afford the thousands of dollars a month that a professional IT technician would command, considering a managed service provider like MSPNetworks is your best option. Not only can you have experienced IT technicians at the ready if something happens, they work proactively to ensure that you don’t have to deal with productivity-sapping downtime. 

Business IT can get complicated, but at MSPNetworks we pride ourselves on being a solution to our clients’ IT problems, not another problem. Give us a call at (516) 403-9001 today to talk to one of our consultants about how we can help you get the most out of your business. 

Businesses that depend on their technology try to stick with it as long as they can so as to not incur large unnecessary costs. Ironically, that may be the thing that is causing a lot of those costs. Today, we thought we would take a look at a couple of variables that can let you know it’s time to upgrade away from your current technology. 

Deciding when to upgrade your business’ technology isn’t always cut and dry. You have to consider the pricing and deployment models you want, and probably most importantly, whether or not the new technology strategy will be disruptive to your team’s productivity. Additionally, you need to know that when you do look to upgrade new technology that it will be compatible with your business’ needs.

Why Upgrade at All?

If you’ve been using the same technology for several years without many problems, you may ask, “why even upgrade at all?” Outdated technology can cost you in several ways, let’s briefly go through a few.

• Downtime - Older technology is prone to failure. Computers are extraordinarily complex machines and after some time their components can fail. Failing technology is one of the most recognized causes of downtime. Since there is so much operational capital tied up in your employees, technology failures can cause a lot of time where your staff is not actively working on revenue-generating or business-building tasks.
• Turnover - One situation that many businesses find themselves in over the past couple of years is a significant employee turnover. One of the main reasons cited by people leaving organizations is that their technology isn’t kept up to date. Employees, especially the younger ones just entering the workforce, demand suitable technology to work on, otherwise they will find an organization that has it. 
• Lack of Support - If your business has been using the same technology for a while, you may run into a situation where the software is no longer supported by the developer. This can be a major problem as unsupported and unpatched software has a significantly larger chance to have vulnerabilities. More vulnerabilities mean that it has a better chance of being hacked. 

What is the Average Refresh Timeline?

For the average business, you should consider refreshing your technology every three-to-five years. This is largely because of the factors listed above as well as the propensity for new technologies that are developed that can better help your processes. You can often get away with keeping your technology past five years, but remember, it may be more unreliable the longer you use it. 

What Types of Technology Need to be Upgraded?

Sure, your physical infrastructure needs to be constantly maintained and refreshed regularly, but most of that is due to the need to run the applications (with corresponding storage) that you need to run your business. Today, there are many more options available than just purchasing new servers. You can choose to utilize cloud-based servers, effectively offshoring your computing infrastructure to service providers that maintain the infrastructure you host your applications on. This can provide substantial cost savings insofar as you will be paying service fees rather than having to come up with large amounts of capital to purchase new infrastructure or pay a hefty amount of interest on a lease. 

It’s just not your central infrastructure that needs to be updated, either. You need to replace routers, switches, workstations, and accessories on top of implementing new technologies that may help automate parts of your business. All-in-all, it is important to consider the return each part of your computing infrastructure will have on your day-to-day operations and set up a refresh schedule that prioritizes them. Then you can piecemeal the rest of it as you go.

How We Can Help

At MSPNetworks, we can not only help you plan out your refresh schedule, we can use our vendor relationships to procure your new technology fast. Our team of technicians can design, deploy, and support your entire business’ computing infrastructure to ensure that your new technology investments are working for your business. Give us a call at (516) 403-9001 to have a discussion about how you plan to move your company’s computing refresh forward today. 

For small businesses with limited budgets and workforces, getting the type of maintenance needed to keep complicated pieces of machinery and technology in tip-top shape seems like a tall order. Sometimes it might be a budgetary issue, where it costs too much to hire in-house staff to handle this burden. Other times it might seem like you just can’t find any talent in your location. Thanks to modern technology—remote monitoring and management technology, in particular—you are no longer stuck by these limitations

We would be poor technology consultants if we told you that not having the resources to properly care for your technology is a good excuse. Thanks to remote technology, this type of maintenance is easier and more accessible than it has ever been before. Here’s what you can expect when you work with MSPNetworks for remote monitoring and maintenance services.

Improved Accessibility

If nothing else, RMM tools promote accessibility for small businesses by breaking down the barriers of entry that have traditionally stopped them from leveraging this type of technology. By this, we mean things like price and talent pool. For price, RMM services fall into the operational costs category, meaning that they are the equivalent of a monthly payment compared to adding additional salaries to your expenses. As for the talent pool, since the majority of services can be administered remotely, physical location is not as much of an issue unless you need on-site maintenance.

Proactive Maintenance and Monitoring

It’s not easy to run a business while also keeping an eye on all of the little things that could go wrong at any moment, be it hardware hiccups or security discrepancies. When you implement RMM services, you have your outsourced provider keeping a close watch on your network for all of those small things that might fly under the radar normally. When your network is monitored in this way, we can catch small issues before they spiral out of control.

Prompt Resolutions

Sometimes issues need to be resolved quickly, and in these situations, you cannot wait for a technician to travel to your office. Remote desktop solutions allow technicians to remote right into the system itself, see the issue first-hand, and resolve the issue quickly and efficiently without the need for an on-site visit.

Implement a RMM Tool Today!

Ultimately, RMM services are incredibly beneficial for all businesses, big or small. They save time, money, and resources that you can then spend elsewhere for your business, such as growing your customer base or innovating with new ideas or services. MSPNetworks can provide your organization with remote monitoring and maintenance services; all you have to do is reach out to us at (516) 403-9001.

As an owner of a small business, there are a whole lot of issues that you have to confront every day. Besides the normal issues, there are always situations that pop up without warning. When your business is small and more easily manageable, they are easier to steer one way or another When your business starts growing rapidly, however, turning things around can get more difficult. This can turn into roadblocks to progress. Today, we will look at some of the issues that a small business owner will encounter when their business grows fast.

How Big Is Your Business?

Entrepreneurs have a tendency to look to other business owners to find what works and what doesn’t. Of course, your business functions independently and will react its own way to any solutions you enact for its problems. Once you get to a point where your business has moved out of the tinkering stage and you’ve figured out the best way to move forward, you should have a pretty good idea about what to expect. With such a high percentage of businesses failing before they can see any substantial growth--or because of prematurely investing in your business’ growth--it is important to know where your revenue is coming from and how to forecast its continued expansion.

For the small business owner, this takes more than working in your business. It takes working on your business. Unfortunately, it is a luxury few small business owners have time for. That’s why you have to make time to do it and begin to delegate responsibilities early. That way you can spend more time making sure that your business is moving in the right direction rather than doing things that keep you from doing so. 

How IT Fits In

IT plays a huge role for small businesses, but as a business grows, it becomes even more imperative. This is because IT presents solutions to solve operational inefficiencies. All businesses feed off of their ability to produce goods and fulfill services in a timely manner. The more IT a business comes to depend on, however, the more IT your business will likely demand.  

Small businesses may start out with a server or two, but as it grows into a medium-sized company, the infrastructure demand will grow rapidly. That’s not to say that there will be a huge shift in the way that you use your IT as you grow. Most medium-sized businesses still utilize the same technology, just on a much, much larger scale. 

Management of Growth

Some entrepreneurs have a difficult time when their role shifts from team leadership to company leadership. In fact, many businesses see a plateau in growth due to a reluctance to innovate and properly delegate responsibilities. The fact is that once your business gets to a certain point, your main value should be leadership, not proficiency at completing role-specific tasks. In fact, if you are too involved in the day-to-day running of your business, and you have hundreds or even thousands of subordinates, things can get pretty dicey. It can even stall a business at a time when it should be advancing and looking to break into new markets and diversify its revenue streams.

The ability to hire people with complementary skills--and to trust those hires to do good by you--is an important part of business growth. Sad to say that most entrepreneurs favor hiring people that are like them, but the most successful companies work because they have the different perspectives needed to create products and services that people want, fulfil those roles efficiently, and know how to move business forward.

Lean on Outside Experts

Sometimes, when your business gets to the point where it isn’t functioning as a small business anymore, the best thing to do is to scale up or back. The easiest way to accomplish this is through outsourcing. There are people in all manners of work that you can lean on to do a job that you wouldn’t need a full-time employee for. These services typically come with favorable financial terms and can be contracted until they complete a job and then let go when they are no longer needed without the problems that accompany turnover in human resources.

At MSPNetworks, we work with small and medium-sized businesses as an outsourced company, and we believe that we provide substantial value through our managed IT services platform. If you would like to talk to one of our consultants about getting what you need to keep your business moving forward, call us today at (516) 403-9001.

If you are an entrepreneur, changing the way that you look at your business can be pretty difficult. Many businesses start out with not much more than a ray of hope, so if your business is doing well, you must be doing something right. When demand makes you think bigger, your technology spend becomes a major priority. Let’s take a look at some of the changes a growing business has to make. 

You’ll find that a lot of businesses succeed because the people running them are able to adapt to the challenges tossed their way. Whether that is learning from particular case studies or an intuition that makes you know you were made for this, you know that problems come from every angle. Technology smooths those angles out. Here are a few tools worth talking about:

Hosted VoIP

Voice over Internet Protocol, further to be referred to as VoIP, is a telephone system, sure, but really what it is, is a financial correction. Why continue to waste money that could be better spent advancing your business? A VoIP system is a telephone system that uses your company’s bandwidth to deliver enterprise level call, text, and conferencing services. 

A cloud-based, professionally maintained VoIP system can solve a lot of communications problems many could see with traditional phone systems. They include:

• Price - VoIP customers have the obvious cost reduction of eliminating their reliance on the telephone company. 
• Scalability - A VoIP system makes adding and removing lines easy. A new phone can be up and running within minutes. 
• Mobility - VoIP systems typically come with soft phone options that can turn any smartphone into a VoIP phone. 
• Options - Any option a traditional telephone system can have, a VoIP platform offers. With VoIP you can get comprehensive communications tools that can be integrated with your business’ other operational systems. 
• Hardware - Hosted VoIP systems typically use top-of-the-line hardware systems to ensure reliability. 

A new Hosted VoIP system covers a lot of your business’ communications and can be a great tool for the growing business. 

CRM

Customer Relationship Management (CRM) is an end-to-end piece of operational management software that can function as a liaison between a business and their customers or potential customers. The CRM comes in many forms but their purpose is always to streamline and facilitate action on the operational end and offer support on the consumer end. Some of the features found in the CRM include:

• Contact management 
• Lead management 
• Relationship tracking
• Account management
• Quote and purchase management
• Procurement/Vendor management
• Workflow automation
• Sales process automation
• Service automation
• Campaign management 
• Business analytics

...and more.

Why do you need these options? Because as your business grows, you will have less and less time to do all the things that need to be done. So as the amount of oversight that is needed to ensure that your sales team are doing the right things, your marketing team are doing the right things, your production staff are doing the right things, customers are getting value, and are properly supported when they don’t, increases, the reliance on automation will increase. The CRM automates a lot of the departmental interoperability, thus delivering an efficient and collaborative workflow that supports administration, staff, and customer, alike. 

The CRM’s tools can be combined with payroll software, supply chain management software, service delivery software, and more to provide businesses the resources needed to support a business’ end-to-end operations. Growing businesses need to focus on efficiency and opportunities, and one of the best ways to get opportunities is by having a significant web presence. 

Online Presence

Brand awareness is extremely important for modern businesses. In fact, it is right up there with convenience as the most important variable that consumers say plays into their decision to choose a product or service. With this in mind, having a web presence is more important than ever. Getting a website made isn’t enough anymore. Today’s businesses not only need to focus their marketing efforts locally using traditional methods, they also need to invest time and effort into their web marketing.

Many businesses have started using social media to start the conversation as it gives a business access to a customer base that they may not have access to in normal situations. The conversation that starts on social media by sharing knowledge via blogs and other pieces of content, responding to user problems with direct interaction, and promoting the good work that you do through case studies and other testimonials, can quickly become a great way to engage an audience that is looking for answers to their own problems. By linking your webpage to your social media accounts, you will increase traffic, which increases sales opportunities. 

If your business is growing, you need to get out ahead of it by accepting that investing in technology is the way to go. If you would like to talk to one of our expert IT consultants about the technology your specific business needs, call us today at (516) 403-9001.

Business is never quite as simple as it’s made out to be, and nowhere is this more true than with your organization’s IT. Today we will be covering some of the most important parts of your IT’s decision making that will need to be addressed, questions and concerns included, especially in regard to business-critical functions.

Scrutinize Your Security

Before you implement a new solution, be sure to consider your organization’s cybersecurity needs. Ask yourself if it’s something that you can implement without compromising your organization’s security. Cyberattacks can create a considerable financial burden for your business. After all, a business is still a business, no matter what kind of data it stores or how large its workforce or client base is. It might lessen the damage done, but it’s certainly not any consolation for still exposing data to threats--especially because the data stored by businesses tends to be sensitive in nature. You need to do everything you can to make sure that any solution you implement can be done so without your data being placed at risk.

Consider Your Data, Too

You also need to be aware of what your data is telling you. If you leverage enterprise resource planning solutions to provide insight into your organization’s functionality, you can use this information to improve your operations. Therefore, you should pay attention to whether or not the solution you want to implement will actually be beneficial. You should still be careful, however, about leaning on your data to make all decisions, as there might be too many concepts in motion to provide accurate data. You might even wind up implementing a solution that does exactly the opposite of what you want it to do. In other words, you want to know which data is valuable and which won’t yield results.

Reflect On Your Business

Any new system you implement for your organization needs to fit properly from an operational standpoint. To this end, you need to understand your current systems and workflows. Consider how the solution you want to implement will benefit the current state of things. Will it resolve critical workflow issues? Will it save time and resources? Will it scale according to your future needs? All of this must be considered, as well as how accessible support is. The last thing you want to do is to implement a solution that doesn’t have support readily available when it’s needed most. Finally, be sure to consider how your employees will react to the new solution, as it will only be effective if your employees are able to leverage it to their advantage.

Consider All of Your Options

Before investing in any solution, be sure to consider not just what you have in your office currently, but other solutions on the market. After all, there’s no reason to purchase that new network switch if a better, more dynamic option will be available in three months. Of course, it’s not always this simple, as you need to consider the costs of new technology, implementing the solution itself, and any kind of operational costs that are associated with it. If waiting on the solution isn’t going to create a detriment to your business, then perhaps that is the more cost-effective option.

Of course, certain regulations might force your hand, and you can’t let an outdated solution put you at risk of failing a compliance audit. What we like to recommend is to lay out everything that’s needed to be known in a cost-benefit analysis. MSPNetworks can help you identify this important information. To learn more, reach out to us at (516) 403-9001.

The act of “yak shaving,” also known as “bikeshedding,” is a specific kind of procrastination that can hold you back from getting the most out of your workday. This week’s tip is dedicated to explaining what this nonsensical phrase means and why it’s beneficial to keep your employees on track.

What Does Yak Shaving Have to Do with My Business?
Yak shaving is just another way to define semi-defensible procrastination. It uses the following scenario to make its point: you need to complete a proposal, but you might be tired from a long day of work, making concentration difficult at best. You start to look into the best kind of coffee to get into a productive mindset, and your research yields potent results. The best coffee beans in the world come from a remote island, and they can only be harvested by a yak. So, now you need a yak. You take a trip to the Himalayas to acquire said yak, but the yak can’t take the temperate climate of the island with the coffee beans. In order to bring the yak to the island, you’ll have to shave its long fur off. Once that’s been done, you can take that yak to the island, harvest your coffee beans, and brew that perfect cup of coffee for flawless productivity to finish your proposal.

Basically, it takes a normal problem and uses a ridiculous and overly elaborate method to resolve the issue, but this in itself creates complication to get away from doing the less desired task. Everyone has been in this position before, where a particular task is so unappealing that they would do anything to get away from it, but the fact remains that the task needs to be done, whether you want to do it or not.

How to Identify (and Overcome) Your Hairy Yaks
The first thing to do if you think an issue like this arises is to notice how you tend to react to them. Consider all of the tasks you need to complete; how many of them actually have to be done to reach your ultimate goal? There’s no doubt that looking for excuses will lead to procrastination rather than productivity.

Imagine all the time spent earlier looking into the yak and the island with the coffee. What if you invested all of that time and energy into completing the task? Instead of wasting time, you could have already completed the task, rendering the need for the yak obsolete. Granted, the problem-solving skills you’ll acquire might seem valuable, and they are to an extent, so it’s not a complete waste--just not a great choice in the first place.

Think of the Task as an Investment
Time is money, and time-consuming tasks can be a waste if they aren’t being handled as well as possible. Think about it like this; you’ve already invested a considerable amount of time and effort into one solution, so why not simply go all the way with it and finish it, if the alternative is to waste even more time?

Overall, you need to remember that successfully completing a goal should outweigh the frustration of having to do it. The results are what matters primarily, but if you have only been working on something for a couple of moments, don’t be afraid to change it up.

The technology you use will play a considerable role in the way you complete a task. To learn more about how you can use it to benefit your business, reach out to MSPNetworks at (516) 403-9001.