MSPNetworks Blog

Your computer has a brain, of sorts, in its CPU… a tiny square that literally enables everything the device does, as it processes billions of instructions at a time. Of course, to support this on such a relatively tiny piece of hardware, most CPUs are packed with microscopic transistors—these transistors being small enough to fit hundreds on a single blood cell.

With little fanfare, the AI Wars have begun. When we say “war” we mean just that: a battle for the survival of tools designed to improve human productivity. To start we should rewind a little. Most new software platforms (and many, many established ones) have started to use “artificial intelligence” to improve their products, or at least improve the prospect of selling them. In this week’s blog we will discuss the increased prevalence of “AI” and how some of the largest names in computing have gone all in on the technology.

How can you know when your organization should upgrade its technology infrastructure? The truth is that it’s not always immediately obvious when you should do so, as there are countless factors in play to consider at any given time. Today, we want to help your business determine when to bite the bullet and upgrade your technology.

The use of technology is one of the things that brings most people together. For the past couple of decades people have depended more and more on technology as a way to manage their lives, socialize, and get the goods and services they choose to purchase. This has led to the development of a lot of solid technology-related television shows. In this week’s blog, we thought we would take a look at three shows that cover multiple genres that are solid viewing for the technology enthusiast. 

#1 - Silicon Valley

Developed by Mike Judge, the comic genius behind Beavis and Butthead, Office Space, and King of the Hill, Silicon Valley is one of the best comedies created over the past decade. Silicon Valley is set, you guessed it, in Silicon Valley. It centers around software developers that live in an “incubator” in Palo Alto, California. The main character, Richard Hendricks, is developing an app hilariously called Pied Piper that is being developed as a tool to search for copyrighted music. The real value of the app, however, is that it has a revolutionary lossless compression algorithm that allows people to keep huge databases that can run just about anything. This overlooked feature opens a bidding war that quickly gets out of hand. 

Silicon Valley ran for six seasons on HBO and wrapped up in 2019. It is laugh-out-loud funny for the entire run of the show. Some of the highlights of the show are Hendrick’s ineptitude at running a company, his running rivalry with the head of one of the biggest technology companies, Gavin Belson, and incubator developers Dinesh and Guilfoyle’s back and forth banter throughout the series. 

Silicon Valley
Created by: Mike Judge, John Altschuler, and Dave Krinsky
Starring: Thomas Middleditch, T.J. Miller, Josh Brener, Martin Starr, Kumail Nanjani, Zach Woods, Amanda Crew, Matt Ross, and Jimmy O. Yang
Network (years active): 2014-2019
Where to watch: Max

#2 - Mr. Robot

Created by Sam Esmail, Mr. Robot is a character study in schizophrenia. The show follows Elliot Alderson, a cybersecurity engineer and cyberterrorist with several mental illnesses and a drug addiction. Elliot is recruited by Mr. Robot, a manifested characterization of his late father to head up “fsociety,” a hacker collective that is attempting to encrypt the financial records held by the world’s largest technology company, ECorp. 

Mr. Robot is fashioned as a thriller and has been universally praised for its representation of the alienation that can sometimes come through the use of technology. Throughout much of the run, the show uses the dissociation of its main character to great effect, providing intrigue and ambiguity. The show ran four seasons from 2015-2019 on USA Network. 

Mr. Robot
Created by: Sam Esmail
Starring: Rami Malek, Christian Slater, Portia Doubleday, Carly Chaikin, Martin Wallström, Michael Cristofer, Stephanie Corneliussen, Grace Gummer, BD Wong, Bobby Cannavale, Ashlie Atkinson, and Elliot Villar:
Network: USA Network
Where to watch: Amazon Prime

#3 - Black Mirror

Black Mirror is a dystopian anthology that is centered around the view of technology in future societies. The series started in 2011 and has won critical acclaim for its representation of situational speculative fiction. The series covers multiple genres and has touched on many different technologies and how they will affect humanity in the future. 

Black Mirror started on Channel 4 in the UK, but after season two it was picked up by Netflix. They have produced four more seasons as well as one of the very first interactive movies, Bandersnatch. The series was created by Charlie Brooker and he has written most of the episodes himself taking inspiration from authors such as Philip K. Dick and Issac Asimov. 

Black Mirror
Created by: Charlie Brooker
Starring: Anthology series, multiple stars.
Network: Channel 4 and Netflix
Where to watch: Netflix

Technology is now ubiquitous in our culture, and as time progresses there will certainly be more shows and series created centered around it. For more great technology-related content, check back weekly to our blog.

Magnets are often portrayed as the bane of technology’s existence, especially in media where data must be scrubbed from devices through the use of a magnet. How true is this representation of the relationship between magnets and technology? We’ll examine this in today’s blog article.

Science Says Magnets Aren’t Necessarily the Problem

Scientifically speaking, magnets are not great for your computer or your smartphone. That much is indisputable. However, there are a lot of other factors in play, especially the duration of the exposure and the strength of the magnet.

Think about the weak magnets you use to pin your kids’ drawings up on the refrigerator. They are magnets, but they are nowhere near strong enough to cause measurable or permanent damage to any of your devices. Magnets in this context are generally designed to be as strong as they need to be, and no more, specifically so they don’t cause unforeseen issues.

If you want to cause some real damage to a device, you need the heavy-duty, industrial-sized magnets. They are the ones you need to watch out for.

How Dangerous Are Magnets to Your Technology?

If you aren’t working in an industry where you are constantly exposed to such technology, then you should have little to fear from magnets actually causing damage to your technology. Such magnets are often turned off when not in use, as well, as there is no need for them to be functional all the time.

Here’s a fun fact: magnets are actually a crucial part of your current workplace, as they are used in hard drives to read and write data. To put this into context, the aforementioned fridge magnets are nowhere near as powerful as the ones found in a hard drive, and solid state drives don’t utilize magnets at all. There is no chance that such weak magnets could ever damage your average business technology solutions unless you are trying VERY hard to mess things up.

Smartphones, though, are a different story. Smartphones are made with magnetic materials, and as such, are somewhat susceptible to issues from magnets, but problems should disappear after the exposure ceases. Smartphones don’t store data on magnetic disks like with hard drives, so if these devices are exposed to magnets, certain functionality could be disabled temporarily, but it’s not a permanent problem or even a remotely serious one. On the same token, so many smartphone accessories like smart keyboards, cases, and other peripherals use magnets, and don’t affect the longevity of the device at all. 

Ultimately, You Shouldn’t Really Worry That Much

All in all, the big thing to keep in mind regarding magnets is that you shouldn’t bring your technology around heavy-duty, powerful magnets. The average user has virtually no chance of suffering serious or permanent damage from your everyday magnet. Still, we will caution you against testing this yourself.

We hope you found today’s article interesting! Be sure to let us know what other topics you’d like covered in future blog articles.

Regularly, when a business is searching for ways to move their operations forward, there is a little hand wringing on how to do so. Every decision your business has to make comes with a price tag, and the more that you can do without spending a lot of money, the more value you are going to see. For this week’s blog, we thought we’d take a look at some actions you can take with your technology to ensure that your business is going in the right direction.

Procurement and Deployment

When you are looking to upgrade your business’ technology, cost is likely the most important variable. This leads to a tendency to prioritize smaller investments that don’t necessarily cost your business a lot of money. Unfortunately, any value-creating piece of hardware or software is going to take a substantial investment for your business. Fortunately, there are options out there that give decision makers options on how these investments are made. 

Traditionally, if your business needed a new server, your company would price out how much they would have to pay to buy the hardware, migrate all the data and applications from the old hardware to the new hardware, and whatever associated costs that come with the setup and management of a new server. If the server was brought in to add more computing to your existing infrastructure, the setup and integration of the new server would come with its own associated costs. 

Today, you can add to your business’ computing infrastructure faster and with powerful technology through the integration of cloud computing. The costs associated with cloud infrastructure are comparable to the ones that you would pay over time with a hardware lease, but with it you get integrated management and maintenance of that infrastructure. Since the only real drawback is that you need an Internet connection to access those cloud-based resources it is an excellent option for companies looking to quickly add powerful new IT solutions to their current infrastructure. 

Managing Security

One of the most difficult parts of managing a robust computing infrastructure is keeping it secure. In fact, a lot of the axillary costs associated with maintaining large IT systems are tied up in security. Of course, you can decide what level of security investment is right for your situation, but you have to take into account that the less you invest in keeping your business’ IT secure, the more likely you will deal with security breaches; a potentially devastating thing for your business.  

At MSPNetworks, we provide comprehensive network and infrastructure security solutions designed to keep the near neverending myriad of threats off of your business’ IT. We also can help you create policies and procedures that work to keep your staff trained and in-the-know about all types of potential security problems. Our technicians work with New York businesses every day, and in the course of doing business see a lot of situations that provide us with real world experience in dealing with potential threats. Not only can we outfit your business with the technology you need to help mitigate ongoing threats, we also have the ability to customize a security plan specifically for your business needs, even when it includes comprehensive training.

Innovation

If you talk to any technology professional that works with businesses, they will tell you that if you can manage to integrate automated tools, you will be improving your business’ efficiency. One of the most important considerations any business owner or decision maker has to make in today’s business environment is how to streamline operations and get their revenue-generating staff to do just that. A lot of businesses have their best people working in support roles over 25 percent of the time, no doubt cutting down on the organization’s effectiveness. 

In using innovative software platforms to help your business cut out huge wastes of time and prioritize productivity, you get more out of your business. Today, you can get all types of powerful applications for human resources, security, business operations, marketing, sales, collaboration, communications, operational support, and more. Aside from improved access, there are other benefits that utilize state-of-the-art tools like artificial intelligence that can automate more processes, further improving efficiency.

Regardless of how you want to approach it, getting more from your technology is important if you want to increase productivity, improve employee satisfaction and retention, and other variables important to building a more productive and efficient business. If you would like to have a conversation about how to use technology to help you build a better business give us a call at (516) 403-9001 today.

It’s easy to open up far more tabs on your web browser than you need, especially when so many tools are cloud-based. If you find yourself in need of a quick way to close all other tabs besides a handful or so, we’ve got just the tip for you. You can close all open tabs to the right of your preferred window, or you can close all tabs outright.

Close All Other Tabs

If you have one specific page that you want to remain open, then it’s very easy to close all other tabs that you have open. All you have to do is right-click on your chosen tab and select the option for Close Other Tabs. You’ll notice that all other tabs will close, leaving you with just your chosen tab open.

Close Tabs to the Right

If you want to leave multiple tabs open, however, you can do this pretty easily, too. You can close all tabs to the right of your chosen tab. Just take a moment to organize your tabs so that all the ones you want to close are on the right side of any particular tab. To close them all out, right-click on the chosen tab and select Close Tabs to the Right. All tabs to the right side of this tab will close out. Pretty handy, huh?

Sometimes it’s the little tips that make a big difference in the way you go about the workday, and this one can potentially save you loads of time and frustration. For more great tips and tricks, keep your eyes on our blog feed.

Try as we might, we can’t prevent all computer issues from occurring—for instance, there’s not much that we can do if a stick of RAM dies, at least, not remotely. However, if you’re stuck with a broken computer and need to bring it in for repair work, there are a few things we recommend you do.

Pick a Provider You Trust

The hard truth of the matter is that some places are just a better option than others when it comes to your hardware repair needs. There are, of course, differences in the quality of services rendered, but also in how these services are rendered. For instance, it is important that you take the provider’s privacy policies into consideration. Just consider how much data you’re handing over to your provider in the hopes that they’ll keep it secure.

Before you entrust your technology to just any repair service or maintenance provider, do a bit of research and ask a few questions. For instance, what kind of privacy policy do they have? What—in detail—do they do to ensure your data remains secure, and if your data happens to be leaked, what measures will be implemented to mitigate the damage? You need to be confident that your provider is going to provide their services responsibly.

Maintain a Data Backup (Just in Case)

Okay, just to be clear: there is generally a very, very small chance that a repair shop will cause data loss. Saying this, very, very small isn’t zero. This is just one more reason that a data backup is so crucial. Disasters can come in all shapes and sizes, and accidental or unavoidable data loss during maintenance would qualify as such. Abiding by a BDR (backup and disaster recovery) strategy can mitigate the negative effects of these circumstances.

If Possible, Remove or Protect Your Personal Data

Without questioning the overall trustworthiness of any business or organization you choose to work with, there’s once again a non-zero chance that there’s a less-than-scrupulous employee there who might be tempted to take advantage of the data on the device being repaired. If you can, it is always better to remove this data before handing the device over, although storing the data in an encrypted state is also advisable. That way, even if your data is accessed, it won’t do the person responsible any good.

Retain Your Software Keys

Software is critically important for your productivity, so you’ll want to also have the ability to—just in case the repair process removes it—reinstall the software you rely on. To do so, you’ll need to have the software keys to activate it. Keeping these keys will therefore be a form of insurance for everything, from your productivity software down to the operating system itself.

Just in This Case, Make Your Device Easily Accessible

This is the one exception to our typical rule, as you don’t want the support professional to have any more difficulty than they already will have in dealing with the issue. To do this, they’ll need access. Removing the password requirement to log in will help.

On a related note, you might consider writing up a brief description of what the user is experiencing and providing it along with the device. If your device is in a condition that allows it, you can have a file containing this information display upon startup by saving a copy ro the Startup folder (found here: %appdata%\\microsoft\\windows\\start menu\\programs\\startup\\)

Things Break, So It Pays Off to Be Prepared to Fix Them

With what amounts to a guarantee that things are going to break at some point, it only makes sense to be fully prepared to deal with this outcome. The above list is a great starting point. Working with an MSP can make all of this (and more) far easier to manage.

An MSP (or managed service provider) like us can not only assist you in obtaining hardware maintenance services, we can remotely monitor it to detect software and hardware issues and resolve any issues we can preemptively. Working with us could be the difference between an extended downtime incident and a slight hiccup.

Interested in learning more about the benefits to be had from a managed service agreement? Give us a call at (516) 403-9001 today!

Computers allow businesses to do so much, but eventually a time comes to purchase new hardware. Thankfully, you can stave off this need pretty well by simply taking care of your existing technology. Here are some tips you can implement to make sure that your computer lasts as long as possible before it kicks the bucket.

#1 - Keep Your Hardware and Software Updated (All of It)

Some folks are using the same old tired technology that they were using a decade ago, and the reason they have been able to do so is because they take care of keeping all their hardware and software updated. Some users may have updated their computer from their old hard disk drive to a solid-state drive or added additional RAM, but for the most part, the big reason why their device is operationally sound is because they have kept updating software to keep up with the times. With the software as updated as possible, less strain is placed on the computing resources.

#2 - Keep Your Hardware Clean

It’s easy to think that buying a new computer will solve your problems when you don’t take care of your current technology, but know that you’ll just encounter the same problem when you don’t take care of the new technology, too. Computers are machines, after all, and they have a lot of intricate parts that require a clean environment. Naturally a computer will not work well if crumbs get in the keyboard or dust builds up inside, so make sure you take measures to periodically clean your PC so that it’s not a complete mess.

#3 - Buy Protection

Taking care of your computer’s physical wellbeing is incredibly important, especially for a laptop that is on the move all the time. Consider purchasing a nice padded carrying case that can keep your computer safe while in motion. For a desktop user, a surge protector is also a must, as it protects you from unexpected surges and provides even more utility thanks to the extra plugs. As for mobile devices, you have cases that can keep them dust and water-resistant.

#4 - Keep Your Antivirus Running

You should frequently run a virus scan on your device, even when you are away from it. There are countless issues that could occur with your device, and the best way to identify them is to run an antivirus scan on your device. With a centralized antivirus program on your network, you should be able to identify and remove malware on your endpoints.

#5 - Don’t Treat it Like a Light Switch

If you constantly turn your device on and off, you will run into problems with your components in the long term. While it might seem beneficial to save the electricity and conserve the battery life, ask yourself if it really saves so much that it is worth replacing your entire device in the near future. Naturally, the answer is no, so don’t treat your technology like it’s a light switch.

Hopefully you can put these tips into practice and preserve your technology a little bit longer. MSPNetworks can also aid in this effort with our managed IT solutions. To learn more, reach out to us at (516) 403-9001.

Businesses go through a lot of technology, but how does your organization dispose of electronics that are no longer in use? Let’s discuss this incredibly important topic, as the improper disposal of devices could not only put your organization at risk, but also the environment.

Why Shouldn’t I Just Throw Out My Old Technology?

There are several reasons why you don’t want to just throw your technology in the trash.

• First, there is no real accountability if you just throw your technology out. If you don’t take care to remove data from the device, it could be accessible to anyone who finds it.
• Second, modern computer components have a ton of hazardous materials in them, meaning that it’s just bad for the environment for them to sit in a landfill.
• Third, it’s wasteful and unnecessary. Many of the components found in these devices can be repurposed or reused, so making sure the device is processed and recycled is a great choice.

It doesn’t matter what the processes or policies of your recycling facility are; you should always go out of your way to make sure that your devices have been appropriately wiped so that any data found on them is inaccessible moving forward—especially if you are recycling the device. It’s also worth asking whoever is disposing of your device if they plan to erase this data and destroy the hard drives so that nothing can be recovered. Chances are this isn’t the case, and if so, we’re happy to assist.

How Electronics are Recycled

Once a computer has been delivered to a reputable recycling center,it will be broken down. Recycling companies will disassemble the device and process the various components and parts. Each of these parts will then be recycled according to best practice. This is also the process for removing hazardous materials from these devices.

These disassembled components are then processed and renewed. These materials are used to create new devices, cutting out waste that would otherwise sit unused in a landfill elsewhere.

Technology is an incredibly important part of running any business, and we want to make sure that you are getting the most out of yours. For help with this, reach out to MSPNetworks at (516) 403-9001.

There is one key on the keyboard that might seem a little odd: PrtScn. It’s not immediately obvious what this key does or why you would want to use it, but we assure you that it is an extremely helpful keyboard shortcut once you understand how it works and why you might want to try it out. In reality, the PrtScn key (on some keyboards it might just be PrtSc) is important for taking screenshots on your Windows device.

Windows has a lot of keyboard shortcuts, but PrtScn is perhaps one of the easiest to carry out. When you hit the PrtScn key, Windows will take a screenshot of your computer’s monitor, allowing you to save it as an image.

There are many practical reasons for taking screenshots, many of which you might not have considered. Let’s go over your options for taking screenshots on your Windows device.

Why Take Screenshots?

Screenshots are incredibly helpful for a variety of reasons, one of which is to help IT support determine what the root cause of your technology troubles is. Basically, it lets them see what you see on the screen so they can check off boxes for more common fixes before diving into more technical issues. Screenshots are also helpful for documentation purposes, allowing you to put together guides for workflows and processes for more visual learners.

The PrtScn Key

When you hit the PrtScn key, you might notice that there are no pop-ups or anything that appears on-screen to show that you have taken a screenshot. Basically, the PrtScn key captures an image of your desktop screen and copies it to the clipboard as an image. You can then paste it like you would if it were copied or cut text. The problem with this is that it takes a screenshot of the whole screen, not just one part of it, so for more focused screenshots, you have to get a little more creative. You’ll also want to make sure sensitive information isn’t displayed on your screen if you plan on sharing the screenshot.

Snip & Sketch

This solution is built right into Windows 10 and allows you to snip specific parts of your screen for a screenshot. To use Snip & Sketch, use the keyboard shortcut Shift + Windows Key + S. There are some options here: Rectangular Snip, Freeform Snip, Window Snip, and Full-Screen n Snip. Pick whichever you think best suits your needs. Your selection will then be saved to the clipboard in the same way as PrtScn, allowing you to paste (Ctrl+V) it into an application or edit it in the Snip & Sketch tool.

Third-Party Services, Applications, and Extensions

There are some third-party tools and applications that you can use to take screenshots that let you capture specific parts of your screen in much the same way the Snip & Sketch tool allows. These other solutions may be perfectly effective for taking screenshots, but you should clear any of them with IT first just to make sure that the solution is one that is allowed on your network. Plus, you might already have better tools available to you, so it never hurts to confirm with IT before going all-in on a screenshot tool; and, of course, you have us to fall back on as well!

So, how are you going to use screenshots to take your business to the next level? Let us know in the comments, and be sure to subscribe for more great tips and tricks.

Regular computer maintenance is part of maintaining healthy IT infrastructure, but one aspect that can often go by the wayside is keeping your computer physically clean. By this, we mean keeping it dust-free, clean and tidy. We’ve put together a shortlist of everyday actions that employees of any caliber can use to keep their workstations clean. This will help your organization take preventative measures over time and (hopefully) prolong the lifespan of your business’ technology.

Before you begin cleaning up your device, we recommend that you power it down and unplug it from its power source. The last thing you want to do is give yourself a jolt on accident!

Keep the Fans Free of Dust

You may have noticed that dust tends to gather around vents and fans on your computer’s casing. If left unchecked, this dust could affect airflow and become a major problem in the long term. This is why it’s so beneficial to keep things clear; the last thing you want is your computer to overheat due to an easily preventable thing like the accumulation of dust. Use a can of compressed air to blow the dust away from the vent (Note: NOT into the computer--this does the exact opposite of what you want).

Wipe Down Screens and Surfaces

No matter how frequently a device is used, chances are it will accumulate some sort of dust on its surface. This is especially the case with your monitors. If you plan to wipe the dust off of them, we recommend that you use a microfiber cloth specifically for this purpose, and whatever you do, don’t spray anything directly onto your monitor’s screen. The same can be said for your keyboard. If you use a can of compressed air to blow away dust, combined with a microfiber cloth, you should be able to get your device reasonably clean.

That doesn’t mean you can’t use a cleaning agent to clean your screens, we find that good eyeglass cleaner works great, but harsh chemicals could cause damage. This works great for smartphones and tablets as well, but spray a clean microfiber cloth, don’t spray the device.

Keep Food and Drink Away

This is more of a preventative measure rather than an actual cleaning tip, but if you can keep your workstation tidy in the first place, the less cleaning you will have to do in the long run. Crumbs and other gunk can easily find their way into your keyboard, especially if you are the type of employee who often finds themselves working through their lunch break. The same can be said for liquids; even water can create problems if it gets under your keys or into your computer’s components, and you better hope that you never spill something sugary on your keyboard. While it isn’t necessarily a death sentence for your keyboard, the effort it takes to clean up after such a spill will make you want to just buy a new one instead. Better to just eliminate the possibility and keep your workplace clear of anything of the sort.

Perform More Thorough Cleaning

Every so often it helps to perform a cleaning that is more than just at the surface level. By this, we mean going into your case and making sure that there is minimal dust clogging up your PC’s components. Obviously this is something that you should only attempt if you are familiar with the innards of a computer, so if you are not adequately trained or experienced in this prospect, we recommend working with MSPNetworks to make sure your workstation gets the deep cleaning it needs to promote longevity. To learn more, reach out to us at (516) 403-9001.

Have you ever wondered how hackers manage to pull off incredible feats like bombarding networks and servers with so much traffic that they simply cannot function? None of this would be possible if not for botnets. But what is a botnet, and why is it important for your organization to understand? Let’s dive into the details.

A botnet is essentially a network of connected devices that have been infected and taken over by a host. Each device on this botnet can be called a “bot.” The host can then direct these bots to perform various tasks. It should be noted here that the bots on these networks do not have to be computers, like desktops or laptops. They can be smartphones or just about any other connected device. And what is another network that includes all of the above, plus all of those odd devices that don’t normally connect to the Internet? That's right--the Internet of Things--and it’s a network of devices that is increasing in size every day. In essence, the Internet of Things represents endless possibilities for hackers who want to leverage botnets to their advantage.

Botnets are frequently used by hackers to perform Denial-of-Service attacks in which the host directs all devices on the botnet to repeatedly launch attacks at the victim’s network in an attempt to make the service or resources on said network unavailable. Botnets can also be used to perform other attacks, though, and they are incredibly dangerous. Some of the other uses of botnets include stealing data, sending spam, and even allowing for remote access to devices. Like many other types of cybercriminal activity, botnets can even be rented out or purchased in much the same way that other high-profile threats, like ransomware, can.

Navigating network security can be confusing due to the many complexities involved, but don’t worry—you’re not expected to know how to protect your company from every single type of threat out there. All you need to do is know when it’s time to admit that you don’t have to go at it alone anymore. There are so many valuable resources out there that you can leverage to take the fight back to hackers, or at the very least prevent yourself from becoming another statistic in the headlines of news articles following the latest security breaches or data privacy violations.

In times like these, relying on cybersecurity professionals to shore up weaknesses in your network’s defenses can be an incredibly valuable resource. Unfortunately, some organizations see the price tag associated with cybersecurity professionals’ salaries and see them as inaccessible or downright expensive. While it’s true that you do not want to skimp on security, small businesses can outsource this responsibility to a managed service provider like MSPNetworks. You might be surprised by how affordable it truly can be with a managed services approach!

Don’t let your devices become just another cog in the machinations of some hacker seeking to build their own botnet. MSPNetworks can equip your company with the tools necessary to protect itself from the threats associated with botnets. To find out more about what we can do for your business, reach out to us at (516) 403-9001.

With such a heavy focus on remote work over the past year or so, if you have tried to procure equipment or technology solutions during this period, you may have noticed that it is much harder than usual to do so. The global chip shortage has led to many challenges for organizations, chief among them getting the parts needed to put together critical technology solutions. This opens up a whole other set of issues, though, particularly in regards to disruption of the supply chain.

First, a little bit of background regarding this issue. With the COVID-19 pandemic disrupting the world so profoundly, the increase in demand for remote technology triggered a massive shortage in the global semiconductor market. So many companies and organizations rushed to purchase new technology to keep their own operations from sinking that the companies responsible for manufacturing semiconductors simply could not keep up with the demand. This demand for semiconductors has had significant impacts on manufacturers of just about all electronics, including the appliance and automobile industries.

Gartner predicts that this shortage will likely last well into 2022, a notion that has turned many organizations and businesses toward finding alternative solutions to their semiconductor shortage woes, lest they suffer from an inability to continue operations. Industry professionals, however, worry that this shortage of parts might open up opportunities for scammers to manufacture and sell fraudulent components.

According to ZDNet, the possibility for fraudsters to take advantage of this opportunity by producing counterfeit products is a very real issue that cannot be avoided. ZDNet reports that there is a precedent for this happening, like with the 2011 earthquake and tsunami that hit Japan; this triggered a shortage of capacitors for medical devices, a shortage that fraudsters took advantage of by producing counterfeit products.

As for whether or not these counterfeit products are problematic, the answer is a resounding “yes,” but probably not for the reasons that you might suspect. In most cases, the counterfeit semiconductors themselves are either manufactured to appear legitimate or to imitate the real deal, or they are components that have been stripped of all branding and repackaged for resale. In both cases, according to ZDNet, these fraudulent components are not subject to the rigorous quality control procedures that large manufacturers have in place, meaning that they might pass basic quality control checks, but are simply not sustainable long-term.

Now, consider what might happen to businesses or manufacturers who procure these counterfeit products and integrate them into their supply chain and processes. Suddenly these components are actively being used in the same way that real components that have been tested are. What happens when these components fail and lead to disaster? It’s a position that no business wants to find itself in.

When it comes to procuring equipment for your business, you can trust that MSPNetworks will help you get the best deals and the best components for your business. We work with trusted vendors to ensure that you are not shortchanged by unfortunate trends in the market, and since we only work with vendors we trust, you can know with confidence that you are getting devices and components that are legitimate.

To learn more about what we can do for your business, reach out to us at (516) 403-9001.

Windows has no shortage of capabilities to offer its users, with many of these tools coming with an associated Windows shortcut. Since keeping track of all of them can be a challenge, we wanted to assemble a list of most of them for you. This blog will serve as that list, so make sure you add it to your browser’s favorites for quick reference!

Let’s get into it.

The ABCs of Windows Shortcuts

Naturally, almost every letter of the alphabet on the keyboard has a shortcut assigned to it:

• WinKey + A opens your Action Center.
• WinKey + B highlights your notification area.
• WinKey + C launches Cortana in listening mode.
• WinKey + D toggles Show Desktop and the previous state.
• WinKey + E launches File Explorer in the Quick Access tab.
• WinKey + F opens the Microsoft Feedback hub.
• WinKey + G opens the Game Bar tools, if that’s how you spend your time at home.
• WinKey + H opens the Dictation toolbar.
• WinKey + I opens your Settings.
• WinKey + K opens the Connect pane to connect to wireless displays and devices.
• WinKey + L locks the device.
• WinKey + M minimizes all open windows.
• WinKey + O locks the device’s orientation on tablets and mobile devices.
• WinKey + P opens the Project pane.
• WinKey + Q opens Search.
• WinKey + R displays the run dialog box.
• WinKey + S launches Cortana in typing mode.
• WinKey + T cycles through the apps on the taskbar.
• WinKey + U launches the Ease of Access/Display Center to manage your screens.
• WinKey + V opens your clipboard app to view things you have copied to your clipboard with Ctrl + C.
• WinKey + X opens the advanced, Secret Start menu.

Adjusting Your Open Windows

Some of Windows’ shortcuts are designed to help the user arrange their display to the appearance that best suits their needs. For instance:

• WinKey + Left/Right Arrow will take the active window and adjust it to fill the left or right side of the monitor it is displayed in. 
• WinKey + Shift + Left/Right Arrow will move the active window over to another display.
• WinKey + Up Arrow will maximize the active window. 
• WinKey + Down Arrow will minimize the active window.

There are, of course, many more Windows shortcuts to take advantage of, as well as plenty of other tips to help make your workday more efficient. We often share them in this blog, so make sure you come back often to check in!

If you’ve ever used technology, the power button has had a pretty consistent appearance, and an even more consistent use. However, there’s a reason that the power symbol we’re so familiar with looks the way it does. Furthermore, there’s more that the power button can ultimately do.

What the “Power” Symbol Means

The symbol that appears on the power button looks somewhat unique. However, this makes more sense when you consider that it’s just what you get when you smoosh the “|” for on and the “O” for off into a single symbol.

How the Power Button Can Be Used

Hopefully, you’ve already learned that your power button should really only be used to power up your system, or—if no other options are available—to power off the device after all your work is saved and your programs are all closed out (again, only as a last resort). Whenever you can, it is better to use the shut down option nestled into the operating system.

We take this so seriously because abusing the power button is just a convenient means to abuse the device itself. Improperly powering down your system in this way can lead to file corruption and potentially give the device a hard time when you start it back up.

Of course, with help from a technician, it is possible to remap your power button to do something different when it is pressed if you so choose.

Remapping Your Power Button

You have the capability to change your power button’s functionality, allowing you to set it to do something other than turn off your system when it is pressed—or, if you’re working with your laptop, your lid is closed when it's plugged in or running on stored battery power. In your Control Panel, under Hardware and Sound, find your Power Options and Choose what the power button does.

Your options as to its function include:

• Do nothing
• Sleep
• Hibernate
• Shut Down (when pressing the power button on a laptop)
• Turn off the display (when pressing the power button on a laptop)

Make sure you Save changes so that your settings are properly applied.

Interested in finding out more about your technology and how it can most benefit your business? Give MSPNetworks a call at (516) 403-9001 to find out more.

Windows 7 is only days away from being officially retired by Microsoft. The software company has done all it can to try to educate users about the end of the OS, which has its last support update on January 14, 2020, but won’t be getting any more. As of this writing there are still nearly 25 percent of computers running Windows 7. Let’s take a look at why it is imperative that you upgrade or find a solution to get out from under the Windows 7 OS. 

The first thing you should know is that when the end of life date passes, the software will still be completely functional. It’s not as if it will fail to load on your computer, but what will happen, however, is that it will not get another software patch or update. Over time, this could cause a whole slew of negative situations. Among them, networks that the Windows 7 computer is connected to will not be secure. That could cause some very real problems. 

Of course, you could take your Windows 7 systems offline, or quarantine them behind another firewall, but there is nothing you can do that will be safe over a prolonged amount of time. You will be breached, and any new vulnerabilities will become large holes in your computing infrastructure. You may not think you can afford to upgrade away from Windows 7, but you sure cannot afford to be left without support from Microsoft. 

So, What Are the Options?

Currently, you have several options, even now, that can keep your business out of the line of fire, so to speak. These include:

Upgrade systems to Windows 10 

This is the obvious one. By upgrading to Windows 10, you are sure to get the security patches and other updates needed to keep your business out of harm's way. Since the minimum specifications that it takes to run Windows 10 aren’t much more than it takes to run Windows 7, it seems like a solid plan to upgrade if you can. Here are the specs your computer will need:

• Processor - 1 GHZ or faster
• RAM - 1 GB for 32-bit or 2 GB for 64-bit
• Hard disk space - 16 GB for 32-bit or 20 GB for 64-bit
• Graphics card - DirectX 9 or later with WDDM 1.0 driver
• Display - 800 x 600 resolution

All told, most computers that were running Windows 7 can run Windows 10. Above are the minimum specifications, so if you have a computer with this hardware profile, you shouldn’t expect the Windows 10 OS to run fast.  If you are going to go this route, we recommend that every Windows 10 workstation have some type of 2 GHz dual-core processor, 4-to-8 GB of RAM, and at least a 160 GB hard drive.

Replace Hardware Systems

If you have some money burning a hole in your pocket, or if you can get some good terms on a lease, this may be the easiest way to move past Windows 7. You would have all new hardware which would come with Windows 10 installed. It may take some time to configure your new hardware with your line-of-business software, but at least you would get regular Windows 10 updates. 

Virtualize and Use a Thin Client

You can repurpose your old hardware to act as thin clients. This may take some capital to do since you would have to virtualize your data and applications, but it might just be an option for your organization. Since you have a severely limited timeline, it may be impossible to ensure that your data is protected before the deadline. 

Microsoft is offering a service called Microsoft 365 that could make this transition a little easier. For a flat rate billed per user, you can get Windows 10, Office 365 with a terabyte of OneDrive cloud storage, and dynamic security software that can be accessed through any Internet browser. If you have teams of workers that only need access to productivity software, you could do much worse than this cloud-based option. 

No matter how you go about doing it, you have to get out from under Windows 7 now. Call our IT experts today at (516) 403-9001 if you would like help going through your options. 

Windows 7 is only days away from being officially retired by Microsoft. The software company has done all it can to try to educate users about the end of the OS, which has its last support update on January 14, 2020, but won’t be getting any more. As of this writing there are still nearly 25 percent of computers running Windows 7. Let’s take a look at why it is imperative that you upgrade or find a solution to get out from under the Windows 7 OS. 

The first thing you should know is that when the end of life date passes, the software will still be completely functional. It’s not as if it will fail to load on your computer, but what will happen, however, is that it will not get another software patch or update. Over time, this could cause a whole slew of negative situations. Among them, networks that the Windows 7 computer is connected to will not be secure. That could cause some very real problems. 

Of course, you could take your Windows 7 systems offline, or quarantine them behind another firewall, but there is nothing you can do that will be safe over a prolonged amount of time. You will be breached, and any new vulnerabilities will become large holes in your computing infrastructure. You may not think you can afford to upgrade away from Windows 7, but you sure cannot afford to be left without support from Microsoft. 

So, What Are the Options?

Currently, you have several options, even now, that can keep your business out of the line of fire, so to speak. These include:

Upgrade systems to Windows 10 

This is the obvious one. By upgrading to Windows 10, you are sure to get the security patches and other updates needed to keep your business out of harm's way. Since the minimum specifications that it takes to run Windows 10 aren’t much more than it takes to run Windows 7, it seems like a solid plan to upgrade if you can. Here are the specs your computer will need:

• Processor - 1 GHZ or faster
• RAM - 1 GB for 32-bit or 2 GB for 64-bit
• Hard disk space - 16 GB for 32-bit or 20 GB for 64-bit
• Graphics card - DirectX 9 or later with WDDM 1.0 driver
• Display - 800 x 600 resolution

All told, most computers that were running Windows 7 can run Windows 10. Above are the minimum specifications, so if you have a computer with this hardware profile, you shouldn’t expect the Windows 10 OS to run fast.  If you are going to go this route, we recommend that every Windows 10 workstation have some type of 2 GHz dual-core processor, 4-to-8 GB of RAM, and at least a 160 GB hard drive.

Replace Hardware Systems

If you have some money burning a hole in your pocket, or if you can get some good terms on a lease, this may be the easiest way to move past Windows 7. You would have all new hardware which would come with Windows 10 installed. It may take some time to configure your new hardware with your line-of-business software, but at least you would get regular Windows 10 updates. 

Virtualize and Use a Thin Client

You can repurpose your old hardware to act as thin clients. This may take some capital to do since you would have to virtualize your data and applications, but it might just be an option for your organization. Since you have a severely limited timeline, it may be impossible to ensure that your data is protected before the deadline. 

Microsoft is offering a service called Microsoft 365 that could make this transition a little easier. For a flat rate billed per user, you can get Windows 10, Office 365 with a terabyte of OneDrive cloud storage, and dynamic security software that can be accessed through any Internet browser. If you have teams of workers that only need access to productivity software, you could do much worse than this cloud-based option. 

No matter how you go about doing it, you have to get out from under Windows 7 now. Call our IT experts today at (516) 403-9001 if you would like help going through your options. 

‘Twas the night before Christmas, and with all the work done,
The office was closing for some holiday fun;
Their coats buttoned up, they had all saved their files,
Everyone’s face creased in a big, toothy smile.

Colleen from finance had handed out treats,
Fresh homemade cookies, hand-frosted and sweet,
So, with smiling mouths filled with sugary tastes,
All had made their way home, arriving with haste.

With Santa Claus starting his gift-giving flight,
The office was dark, with minimal light.
The monitors sleeping, the servers were quiet,
All was at peace, no cause for disquiet.

For the office was shielded by a steadfast guard,
A managed service provider, of highest regard -
And thank goodness it was, for early that day
An emergency threatened to cause a delay.

In early morning hours, December 24,
The servers were running their nightly backup chores.
The MSP realized the problem at hand,
Their disk space was filled up, an issue unplanned.

Luckily, the office had wisely signed on,
To have their IT watched over to avoid denouement,
Remote Monitoring and Maintenance protected their assets,
As the MSP caught and resolved any threats.

From malware and spyware, to issues of all kinds,
Attacks and vulnerabilities, and all of their signs,
The MSP acts, and the MSP delivers,
Acting as a business’ IT caregivers.

So, when the MSP realized the disk space-based issue,
A solution was deployed so the backup could continue,

By deleting some outdated backups to free up space,
The MSP reported the problem to the workplace.

But the MSP did more than just issue a report,
The professionals there explained why the backup fell short,
And recommending to the business more space to save data,
The MSP helped keep their storage pro rata.

How happy the business was to have this service -
To know that they had little reason to be nervous!
To trust that any problems of theirs would be addressed,
Without breaking the bank or leaving them stressed.

So, the staff of the business was free to relax,
Without worrying that problems would fall through the cracks.
So, without any remnants of their after-hours plight,
A Happy Christmas was had by all, and all had a good night.

Look, we get it. All you want is for the technology your business relies on to just… work. While that may not always be possible, there are quite a few things you can do to help prevent issues. For this week’s tip, we’ll go over some basics that will help make your use of your computer much less stressful.

1. We’re Not Kidding When We Say “Turn it Off and On Again.”

Yes, we’re aware that this advice has become the go-to punchline for any jokes at IT’s expense. However, we’re also aware that this is the case because we do offer this advice a lot, and that’s because it works. A surprising amount of issues can be resolved through a simple reboot. You know how refreshing a nap can be for someone? A reboot can work similarly for a computer, as it gets rid of all the extra data that can otherwise bog it down. This is a simplified way of describing the process, of course… the important thing is that you know we aren’t just asking that question to sound smart.

As silly as it admittedly sounds, a quick reboot is effective often enough to make it worthwhile to ask right off the bat.

However, it is important to remember that a reboot requires more than just turning your monitor on and off, or just logging out and in again. You need to actually restart your computer - and not by pressing the physical power button on your device, as this could cause worse problems. Instead, use the Restart option - found in the Start menu, under the Power icon. Furthermore, you also need to remember that locking your computer is a different process entirely, but still should be done whenever you leave your computer unattended. All you have to do is press WINDOWS+L.

2. Don’t Rush Your Computer

Anyone who has sat at a computer and had to wait for a process to complete understands how irritating this wait can be. There’s a real feeling that almost seems like helplessness - so it’s only natural that we have the urge to do one of the few things we can do… click on what we wanted to do, over and over and over and over…

There are a few problems to this approach. First, there’s probably some reason that the computer seems not to be completing its action. Second, your computer isn’t ignoring any of these additional clicks. As a result, if/when your computer makes it past whatever it is that is causing the holdup, it’s going to take all those clicks seriously. You won’t just open one instance of whatever file or program you were trying to access, you’ll open the application however many times you clicked on the shortcut. This will be annoying. Naturally, the same can be said for trying to print something out, or really any other action you were trying to complete. Doing so can even slow your computer down further.

Try to be patient… but, if the problem persists, reach out to IT for assistance.

3. Exercise Password Caution

It’s hard to overstate the importance of your passwords and their impact on your security overall. This means you have to be careful about how you remember them, as well as where and how you input them. Take your Caps Lock key, for instance. It won’t matter if you spell you password correctly if Caps Lock is activated unnecessarily, because it’ll still be wrong.

In terms of your security, you need to also consider the consequences of how you and your team stores your passwords. Let’s say that one of your employees is trying to cover up some corporate espionage. If another employee keeps their passwords written on a sticky note somewhere around their workspace (stuck to their monitor, for instance), that gives the insider threat a great way to pin their activities on someone else. This is why it is so important that every computer is locked when left unattended, as we discussed above, especially if the browser or other applications have their access credentials ‘remembered’ by your device.

If you’re seeking a simpler way to remember all the passwords you need to keep in mind, you’d be better off utilizing a password manager.

4. Talk to IT

Regardless of whether you have an internal IT team or you have a managed services agreement with a provider like MSPNetworks, you need to make sure you are communicating your issue to them in clear detail - chances are, they’ll assume that you have some kind of computer-related issue if you’re reaching out to them. Make sure you provide as much detail as you can, like what your error message says specifically, or a screenshot of your issue, if possible. This makes their job much easier, which leads to quicker resolution times. Hopefully, it goes without saying that you should remain available to IT to ask any questions of you once you reach out to them.

If your business needs more help with its information technology, don’t hesitate to reach out to us! We can help your operations by providing the IT solutions and services necessary to remain competitive today. Call (516) 403-9001 to learn more.