MSPNetworks Blog

One of the best ways to create positive change in your workplace is the act of projecting positive thoughts into it. In other words, we’re talking about ditching the typical doom-and-gloom that comes from the workplace and picturing the worst-case scenarios. We’re not trying to plan for the worst here; we’re trying to envision the best in an effort to make it a reality for your company. Let’s explore this concept by examining technology management.

Imagine arriving at the workplace after a long weekend. You’re full of energy, smiling, and ready to get to work. Instead of a computer that is slow and sluggish in the morning, you have a desktop that runs particularly well. In a split second, your computer boots up and is ready for you to get started on your daily tasks. You enter your password, check your phone for the multi-factor authentication code, and log on to your computer.

Next, you go to check your email. Oftentimes business professionals can get overloaded with emails, particularly after days when the office is closed, like extended weekends or holidays. In this case, your email inbox is nice and organized; there’s no clutter to be had here. You have email folders organized and sorted according to topic and priority, meaning that you know exactly what needs to be addressed on your first day back to the office.

After checking your email, you take a look at your productivity software and put together your daily to-do list. You have all the tools needed to get these tasks done and you are able to seamlessly navigate between them thanks to your productivity suite. There’s no reason to download new applications or look for alternative solutions; all software licenses are accounted for and all patches are applied as needed. Everything works just the way it’s supposed to.

That is, until you experience a problem with one of your devices. The monitor starts to flicker on and off. You contact your help desk or service provider, they deploy a technician, and the problem is resolved in a matter of minutes. How convenient! You don’t have to sit around waiting for someone to order new parts or cables, and you can get right back to work in a short moment.

Now, we’re not delusional; things can’t go perfectly all the time, and you can’t expect them to, either. That’s why preventive measures like network security and data backup/disaster recovery are so important, even for day-to-day operations. However, through the power of managed services, you can capture more than just a fraction of this productivity and efficiency. When your technology works for you the way it’s supposed to, you can focus on the tasks at hand rather than worrying about whether your web browser will crash or if your hard drive can hang on long enough for you to save important files.

MSPNetworks can help you implement technology solutions designed to help you focus on what truly matters most: running your business and getting the work done. To learn more about how we can optimize your business workflows through technology, reach out to us at (516) 403-9001.

You’re likely aware that we have a Help Desk for our clients to leverage, but not all companies handle their support the same way. Here, we wanted to share a few reasons that we are confident that our approach to support is better for our clients.

This is, in part, thanks to the tools we use. While they are intended to make our jobs easier, the result is ultimately improved support for you. What follows are a few of the features that help us, help you.

Improved Organization

In most businesses, there is no shortage of requests received from their clientele. Rather than requiring an employee to record and organize all of the information that one of these requests contains, businesses today can leverage an automated process to create their tickets. As a result, these requests can be delivered to an appropriate resource faster, without the risk of being overlooked, lost in email, or incorrectly scheduled by a human being.

Furthermore, with help desk software assigning tickets to a particular resource, you are less likely to encounter instances of multiple resources attending to a given issue, which adds to the confusion and can slow down the process.

With our help desk, a ticket is generated for us once you submit your issue, and it is assigned to one resource for them to take point on it, bringing on other resources for assistance, but generally remaining your sole point of contact. As a result, all communications and updates can be found in one place, keeping us all on the same page.

Flexibility

There are a lot of ways that you can reach out to us - from our website, emailing us directly, or calling us. This not only makes it easier for us, as we can be sure that there is always some way that our clients can reach us, it also assists you.

Consider it - what if your VoIP system was on the fritz? Or your email wasn’t working? By ensuring that, again, our clients always have some way to reach us, we ensure that we can always be made aware of an issue - and that’s assuming that we didn’t spot it through our remote monitoring.

Accuracy

Let’s face it, even the kind of professionals that MSPNetworks hires can occasionally make mistakes - we’re only human, after all. However, by using the full capabilities of our technology solutions, we can make sure that - through automation and documentation - the possibility of human error is minimized. With fewer mistakes made, and the time-intensive tasks on our end minimized, your issue is resolved faster, allowing you to return to productivity.

Our team hopes that you have acquired some additional insights as to the value that a help desk can bring you. If you are interested in learning more about implementing one, give us a call at (516) 403-9001.