MSPNetworks Blog

IT support is a major pain point for small businesses. While they understand that technology is not something to be trifled with, they often have to pass on getting the most comprehensive service out there in favor of saving capital for other parts of business. 

There are three pillars of comprehensive IT support that all businesses should consider when implementing a new service provider or IT resource: enterprise-grade security measures, a focus on proactive maintenance, and a single point of contact for all technology assistance. Let’s discuss why each of these are important for any organization looking to take technology management seriously.

Enterprise-Grade Security Measures

We won’t beat around the bush. Security is absolutely critical for not just large enterprises with high-profile technology infrastructures, but small businesses as well, even those that don’t think they have anything worth stealing. All it takes is one small mistake to send your business into damage control mode, so you must do all that you can to protect your business with powerful enterprise-grade security solutions designed to protect your business in a comprehensive manner.

A Focus on Proactive Maintenance

When thinking about technology, there is a lot that can go wrong. You have software bugs, data loss incidents, data breaches, botched hardware or software deployments, the list goes on. Many of these issues can be addressed proactively before they even become problems, and some even have warning signs that give you a chance to react before they spiral out of control. By focusing on this more proactive method of administering maintenance, you keep yourself from suffering downtime and the hefty replacement costs associated with hardware failure, data breaches, data loss, and anything else that can go wrong over the course of operations.

A Single Point of Contact

IT infrastructures are complex with a lot of moving parts, all of which require intensive knowledge in order to maintain them properly. The last thing you want to do is reach out to your plethora of vendors in order to get the individualized support required for each specific part of your infrastructure whenever something goes wrong. It is much easier to just pick up the phone and call your managed IT provider to handle anything technology-related with a single phone call. This saves you time--time that can be better spent getting back to work and being productive.

MSPNetworks understands the tenets of comprehensive IT support to a great extent. We provide managed IT services that are designed to help your business focus on what it does best rather than worry about managing IT properly. Let us help you take this hands-off approach to your technology today; get started by giving us a call at (516) 403-9001.

You’re likely aware that we have a Help Desk for our clients to leverage, but not all companies handle their support the same way. Here, we wanted to share a few reasons that we are confident that our approach to support is better for our clients.

This is, in part, thanks to the tools we use. While they are intended to make our jobs easier, the result is ultimately improved support for you. What follows are a few of the features that help us, help you.

Improved Organization

In most businesses, there is no shortage of requests received from their clientele. Rather than requiring an employee to record and organize all of the information that one of these requests contains, businesses today can leverage an automated process to create their tickets. As a result, these requests can be delivered to an appropriate resource faster, without the risk of being overlooked, lost in email, or incorrectly scheduled by a human being.

Furthermore, with help desk software assigning tickets to a particular resource, you are less likely to encounter instances of multiple resources attending to a given issue, which adds to the confusion and can slow down the process.

With our help desk, a ticket is generated for us once you submit your issue, and it is assigned to one resource for them to take point on it, bringing on other resources for assistance, but generally remaining your sole point of contact. As a result, all communications and updates can be found in one place, keeping us all on the same page.

Flexibility

There are a lot of ways that you can reach out to us - from our website, emailing us directly, or calling us. This not only makes it easier for us, as we can be sure that there is always some way that our clients can reach us, it also assists you.

Consider it - what if your VoIP system was on the fritz? Or your email wasn’t working? By ensuring that, again, our clients always have some way to reach us, we ensure that we can always be made aware of an issue - and that’s assuming that we didn’t spot it through our remote monitoring.

Accuracy

Let’s face it, even the kind of professionals that MSPNetworks hires can occasionally make mistakes - we’re only human, after all. However, by using the full capabilities of our technology solutions, we can make sure that - through automation and documentation - the possibility of human error is minimized. With fewer mistakes made, and the time-intensive tasks on our end minimized, your issue is resolved faster, allowing you to return to productivity.

Our team hopes that you have acquired some additional insights as to the value that a help desk can bring you. If you are interested in learning more about implementing one, give us a call at (516) 403-9001.